S1.Your nationality:

S2.How long have you been in Chengdu?

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S3.Your gender?

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1. What is the major reason you came to Chengdu?

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2. Do you like Chengdu?

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3. Do you think your life in Chengdu is comfortable and convenient?

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4. Do you think Chengdu is a safe city?

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5. Do you think Chengdu people are friendly?

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6. Did you come to Chengdu by plane?

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6-1. Please rate the service of the Chengdu Shuangliu International Airport:

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6-2. What aspects of the Shuangliu International Airport do you think need to be improved? 【multiple choice】

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7. Have you ever taken a taxi in Chengdu?

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7-1. Please rate Chengdu’s taxi service:

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7-2. In your view, what aspects of the city’s taxi services need to be improved? 【multiple choice】

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8. Have you ever taken a bus or the subway in Chengdu?

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8-1. Please rate the city’s bus and metro services:

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8-2. In your opinion, what aspects of the city’s bus and metro services need to be improved? 【multiple choice】

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9. Where do you usually live during your stay in Chengdu?

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9-1. Please rate Chengdu’s hotel service:

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9-2. In your perspective, what aspects of the city’s hotel services need to be improved? 【multiple choice】

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10. Have you ever toured around Chengdu?

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10-1. Please rate the service of Chengdu travel agencies and/or tourist attractions:

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10-2. Have you ever dealt with any travel agencies in Chengdu?

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10-3. In your view, what services offered by the travel agencies need to be improved? 【multiple choice】

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10-4. What services offered by the tourist attractions do you think need to be improved? 【multiple choice】

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11. Have you ever participated in any cultural and sports activities in Chengdu?

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11-1. Please rate the the cultural and sports activities you have participated in the city:

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11-2. What aspects of the activities do you think need to be improved? 【multiple choice】

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12. Have you ever used any banking services in Chengdu? 【multiple choice】

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12-1. Please rate the service of banks in Chengdu:

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12-2. What services offered by the banks in the city do you think need to be improved? 【multiple choice】

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13. Have you ever seen a doctor in any hospital or clinic in Chengdu?

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13-1. Please rate the health services of Chengdu:

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13-2. What aspects of the city’s public health services do you think need to be improved? 【multiple choice】

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14. Do you have any child/children receiving education in a school in Chengdu?

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14-1. What kind(s) of school does/do your child/children attend?

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14-2. Please rate the school education in Chengdu:

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14-3. Have you ever wanted your child/children to attend a public school in Chengdu?

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14-4. In your view, what aspects of the city’s school education need to be improved? 【Multiple choice】

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15. Have you ever dealt with the following issues through any government department in the city【multiple choice】

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15-1. Please rate the city’s governmental services

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15-2. Have you ever contacted any government departments on behalf of your company or organization for the following affairs? 【multiple choice】

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15-3. Please rate the services of Chengdu government departments offered to your company or organization:

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15-4. What services offered by the government departments do you think need to be improved? 【multiple choice】

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16. How do you usually get Chengdu’s latest local information?

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16-1. In Chengdu, how do you obtain public information on living and working in the city? 【multiple choice】

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16-2. Generally, what kind of information do you want to know about Chengdu? 【multiple choice】

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17. Please rate your life in Chengdu:

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18. If you have any specific requirements and/or suggestions for public services the city offers,
please feel free to let us know.