How Do Foreigners See Doctors at West China Hospital

Authors: Go Chengdu


The West China Hospital, Sichuan University (SCU) is one of the best hospitals in China. But how do foreigners make appointments with doctors there?
Foreign nationals can make an appointment with the hospital either by dialing the hot-line 114 or at the self-service machine.
Step one: Apply for a patient ID card
A foreigner to see a doctor should firstly apply for a patient ID card. The card can be used for registration, treatment, payment, examination, etc, as well as to keep a record of the information about the diagnosis and treatment of the holder.
Procedures: apply for a patient ID card with a passport on the first floor of the the outpatient department of the hospital.
Step two: Choose a doctor
Procedures: the patient can make an appointment with a general practitioner for a preliminary diagnosis if he/she knows which department to go to, or he/she can make an appointment with a specialist otherwise.
A patient with common symptoms need not to see a specialist, which would be relatively time-consuming for a successful appointment.
Step three: Make an appointment
The patient should either make an appointment or register on site if he/she needs to see a general practitioner, and he/she must make an appointment with the specialist beforehand. If the patient is unable to see a specialist on time, he/she should cancel the appointment or withdraw the registration at least 2 days in advance.
Hot-line 114:
The patient should report the following information when registering by the hot-line:
☺time of the visit;
☺departments to go to;
☺the specialist's name.
Upon a successful appointment, the patient should go to a registration window or operate a self-service machine to pay the fees with a patient ID card.
Self-service machine:
Self-service machines can be easily found at the outpatient department building and the outpatient plaza. The patient should take along his/her bank card (UnionPay), alipay or WeChat to pay the fees and take his/her number.
Other information:
Inquiry hot-line: +86 28 85586698 (24 hours)
Emergency contact: +86 28 85423712 (24 hours)

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